Privacy Policy
Welcome to Loddogrand
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Information We Collect
We may collect the following types of information:
Refund Eligibility
When you contact us, place an order, subscribe, or use our services, we may collect:
We offer refunds under the following conditions:
- The product or service delivered is damaged, defective, or incorrect.
- The order was not delivered within the promised timeframe due to our fault.
- A duplicate payment was made accidentally.
- The customer requests cancellation before the order has been processed or shipped.
To be eligible for a refund, you must contact us within 7 days of receiving your order or purchase confirmation.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after successful delivery.
- Incorrect information provided by the customer, including shipping address or contact details.
- Digital products, downloadable files, or custom-made services that have already been delivered.
- Minor color or design variations caused by screen resolution differences.